Privacy Policy

01Introduction

Sutherland Construction and Remodeling Inc, doing business as Sutherland Construction (“Sutherland Construction,” “we,” “us,” or “our”), is a design-build remodeler serving Greater New Orleans. This Privacy Policy describes the information we collect when you visit https://www.sutherlandconstructionnola.com, request a consultation, or work with us on a project, and how we use, share, and protect that information.

By using our website or providing your information to us, you agree to the practices described here.

02Information We Collect

We collect only what we need to respond to inquiries and carry out the projects we are hired to do.

• Contact information you provide directly: name, phone number, email address, and the address of the property you would like us to look at.
• Project details you share with us: the scope of work you are considering, photographs you choose to send, budget ranges, timelines, and notes from our conversations.
• Website information collected automatically when you visit our site: IP address, browser type, device type, pages viewed, referring source, and similar standard log and analytics data.
• Communications between you and our team, including email threads, text messages, and call notes related to your inquiry or project.

We do not knowingly collect financial account numbers, government identifiers, or sensitive personal information through our website.

03How We Use Your Information

We use the information described above to:

• Respond to consultation requests and answer questions about our work;
• Schedule and confirm in-home consultations, site visits, and walkthroughs;
• Prepare estimates, design proposals, and project documentation;
• Coordinate construction, including communicating with you about crew arrival windows, material deliveries, inspections, and progress;
• Send project-related SMS notifications to homeowners who have opted in;
• Maintain records of past projects for warranty, reference, and internal quality purposes;
• Improve our website and understand how visitors find and use it;
• Comply with applicable laws and enforce our agreements.

We do not use your information for unrelated marketing without your consent, and we do not sell it.

04SMS Messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories listed in this Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How you opt in. We send SMS messages only to homeowners who have given us express consent by completing the consultation booking form at https://www.sutherlandconstructionnola.com/book and actively checking the SMS consent box, which is unchecked by default and separate from any other agreement on the page. Consent to receive SMS is not a condition of booking a consultation or hiring Sutherland Construction.

What we send. Appointment confirmations and reminders for consultations and walkthroughs, crew arrival windows and day-of dispatch notes, estimate-ready notices when proposals are prepared, project status updates during construction, and replies to questions you initiate by text.

Message frequency. Message frequency varies based on the stage of your project.

Costs. Message and data rates may apply, depending on your mobile carrier and plan.

Opt-out. You can opt out at any time by replying STOP to any message we send. After you reply STOP, you will receive a single confirmation message and no further texts from our project line.

Help. Reply HELP at any time to receive instructions, or contact us at (504) 290-0970 or Contact@Sutherlandconstructionnola.com.

No sharing of mobile opt-in data. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Full SMS Terms & Conditions are posted at https://www.sutherlandconstructionnola.com/sms-terms.

05Information Sharing

We do not sell your personal information. We share it only in the limited circumstances below:

• Subcontractors and trade partners we engage to perform portions of your project (for example, electricians, plumbers, cabinet shops), who need basic contact and site information to do their work.
• Service providers that help us operate our business, including Twilio (for SMS delivery), our email and scheduling providers, cloud storage and project-management software, accounting software, and payment processors. These providers are permitted to use your information only to provide services to us.
• Professional advisors such as our attorneys, accountants, and insurers, when reasonably necessary.
• Legal and safety reasons, when we believe in good faith that disclosure is required by law, subpoena, or court order, or is necessary to protect the rights, property, or safety of Sutherland Construction, our clients, or others.
• Business transfers, such as a merger, sale of assets, or reorganization, in which case any successor will be bound by this Policy or one substantially similar.

06Cookies and Analytics

Our website uses cookies and standard analytics tools to understand how visitors arrive at and move through the site. This helps us improve the pages we publish and the work we showcase. You can disable cookies in your browser settings; some parts of the site may not work as smoothly if you do.

We do not use our website to build advertising profiles of you or to retarget you with third-party ads.

07Data Retention

We keep your information for as long as we need it to respond to your inquiry, complete your project, honor our warranty, and meet our tax, insurance, and legal obligations. When that period ends, we delete or anonymize the information in the ordinary course of business.

Phone numbers used for SMS notifications are retained while you are an active client and for a reasonable period afterward, after which they are removed from our active messaging lists.

08Your Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you;
• Ask us to correct information that is inaccurate or incomplete;
• Request that we delete information we no longer need to keep;
• Opt out of SMS messages at any time (by replying STOP, as described above);
• Tell us not to sell or share your personal information — we do not sell or share it for cross-context behavioral advertising in any event.

To exercise any of these rights, contact us using the details in Section 11. We will respond within the time required by applicable law. We will not discriminate against you for exercising a right under this Policy.

09Children’s Privacy

Our services are intended for homeowners and other adults. Our website is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

10Changes to this Policy

We may update this Policy from time to time. When we do, we will revise the effective date above and post the new version on this page. If the changes are material, we will take reasonable steps to let affected clients know.

11Contact

If you have questions about this Policy or about how we handle your information, reach out to us: